Hardware Support
Downloading using a USB port
Much of the older JAMAR equipment that interfaces with a computer uses a serial (Com) port to do so. However,
if you do not have a serial port on your computer (or there is a conflict with another device), you can use a USB
port by using a USB to Serial Adapter. These devices allow serial peripherals, like JAMAR equipment, to
interface with a USB port.
There are several of these devices available on-line and at computer stores. (Some customer have experienced
trouble with Belkin and Radio Shack brand adapters.) The adapter can be purchased directly from us as JAMAR
part number J-8870.
Most of these devices will come with a device driver CD that must be installed when the adapter is added to the
computer. When installed properly, the computer will assign the adapter a COM port number. This is the number
you must select in the JAMAR software for downloading equipment.
You can check to see if a COM port number has been installed properly by looking in the computer's Device
Manager list under Ports. (In Windows XP, right click My Computer, then select Properties. Click the Hardware
tab and select Device Manager.) The listing should be similar to the one shown below.
Downloading using a USB port
Much of the older JAMAR equipment that interfaces with a computer uses a serial (Com) port to do so. However,
if you do not have a serial port on your computer (or there is a conflict with another device), you can use a USB
port by using a USB to Serial Adapter. These devices allow serial peripherals, like JAMAR equipment, to
interface with a USB port.
There are several of these devices available on-line and at computer stores. (Some customer have experienced
trouble with Belkin and Radio Shack brand adapters.) The adapter can be purchased directly from us as JAMAR
part number J-8870.
Most of these devices will come with a device driver CD that must be installed when the adapter is added to the
computer. When installed properly, the computer will assign the adapter a COM port number. This is the number
you must select in the JAMAR software for downloading equipment.
You can check to see if a COM port number has been installed properly by looking in the computer's Device
Manager list under Ports. (In Windows XP, right click My Computer, then select Properties. Click the Hardware
tab and select Device Manager.) The listing should be similar to the one shown below.
When using a USB adapter, we recommend that you use the JAMAR universal cable to connect the adapter to
your JAMAR hardware, as shown in the picture below.
your JAMAR hardware, as shown in the picture below.
IMPORTANT NOTE:
Newer JAMAR equipment, like the TDC Ultra
and TRAX Apollyon, uses a standard USB port
for download and don't require an adapter.
Newer JAMAR equipment, like the TDC Ultra
and TRAX Apollyon, uses a standard USB port
for download and don't require an adapter.