Hardware Support
Downloading using a USB port
Much of the JAMAR equipment that interfaces with a computer uses a serial (Com) port to do so. However, if you
do not have a serial port on your computer (or there is a conflict with another device), you can use a USB port
by using a USB to Serial Adapter. These devices allow serial peripherals, like JAMAR equipment, to interface
with a USB port.
There are several of these devices available on-line and at computer stores. (Some customer have experienced
trouble with Belkin and Radio Shack brand adapters.) The adapter can be purchased directly from us as JAMAR
part number J-8870.
Most of these devices will come with a device driver CD that must be installed when the the adapter is added to
the computer. When installed properly, the computer will assign the adapter a COM port number. This is the
number you must select in the JAMAR software for downloading equipment.
You can check to see if a COM port number has been installed properly by looking in the computer's Device
Manager list under Ports. (In Windows XP, right click My Computer, then select Properties. Click the Hardware
tab and select Device Manager.) The listing should be similar to the one shown below.
Downloading using a USB port
Much of the JAMAR equipment that interfaces with a computer uses a serial (Com) port to do so. However, if you
do not have a serial port on your computer (or there is a conflict with another device), you can use a USB port
by using a USB to Serial Adapter. These devices allow serial peripherals, like JAMAR equipment, to interface
with a USB port.
There are several of these devices available on-line and at computer stores. (Some customer have experienced
trouble with Belkin and Radio Shack brand adapters.) The adapter can be purchased directly from us as JAMAR
part number J-8870.
Most of these devices will come with a device driver CD that must be installed when the the adapter is added to
the computer. When installed properly, the computer will assign the adapter a COM port number. This is the
number you must select in the JAMAR software for downloading equipment.
You can check to see if a COM port number has been installed properly by looking in the computer's Device
Manager list under Ports. (In Windows XP, right click My Computer, then select Properties. Click the Hardware
tab and select Device Manager.) The listing should be similar to the one shown below.
When using a USB adapter, we recommend that you use the JAMAR universal cable to connect the adapter to
your JAMAR hardware, as shown in the picture below.
your JAMAR hardware, as shown in the picture below.
