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What some of our customers are saying about JAMAR...
"Our sales rep was very helpful in making sure that we stayed on top of the ever changing technology that is
associated with Traffic Signal Operations and she was very helpful in making our purchase."
"Website was easy to navigate, purchase was efficient and shipment was on time."
"Our (Police) Dept has been very happy with your product."
"This product is very good and we are very happy with it. Thank you for the quality work and innovation you are
putting into the industry."
"I just wanted to comment on the Rac Plus 1, and the Rac Plus 3/GPS I just purchased from you last week and
installed yesterday. What a breeze to install and use! I have been installing/repairing/troubleshooting/replacing
Brand X DMI's for 10-12 years on various Government vehicles and finally got fed up and purchased yours to
try them out. I had nothing to lose at this point and wow, I wished I would have switched years ago. Please tell
"Ken" in your Tech support dept thanks for me also as he helped track down a particular part number for me on
the Rac Plus 3/GPS system I put together. You have an outstanding product that is user friendly and simple to
install compared to the other guys."
"I am extremely satisfied with the ease in downloading the data from your equipment to my computer. Your
Support service has been excellent!"
"My experience has been excellent... My seven year old RAC-200 is still working great!"
"Paul and Ken were both very courteous and helpful. Please thank them for their excellent service."
"Fred Edwards was great to deal with, responded to our requests quickly, and processed the forms we required
for the requisition the same day they were sent."
"I was very pleased with the information available and with the sales rep's quick responses to my questions. He
has even called since our order to make sure everything was satisfactory, something I have not seen done with
other companies I have purchased from."
"Sales calls are tough, and can easily become a "I'm in a meeting" response. But a call from a JAMAR rep is nice
once or twice a year. Even if its just to talk about the weather for two minutes and ask if there is any equipment
we need. If not, then have a good summer/holiday season ect. JAMAR has done that which is nice, even if we
don't need any equipment. Its good customer service, that other companies don't do. Nice job everyone. :-) "
"You have done very good with products we have purchased."
"Thank you for your company's support. Your products are great."
"I am a DB-400 (we have 6) and PETRA user. My message is simple: I have never, never, never had such
positive experiences with a technical company's customer service in general and their technical support
department in particular. First, the PETRA manual is BY FAR the best user manual I have ever seen. It is well
laid out, easy to navigate, and even well written! Second, JAMAR's technical support staff are among the most
customer oriented and competent people I have ever had the pleasure to work with. "Steve" (I don't know his
last name) in particular has helped me out on several occasions and has done so in a very prompt, courteous,
and extremely proficient manner, helping me solve software problems faster than I thought possible. "Credit
where credit is due", is essentially my motivation for writing."
"Thank you for the wonderful service!"
"This is the best customer service I have ever experienced. Thank you again for getting me out of a terrific jam."
"I was very impressed with the quality of the JAMAR product and easy functionality of the device's software."
"The most impressive aspect to me was the software associated with the TRAX I Plus. Compared to the other
competitors on the market, TRAXPro was great. It's ability to produce extensive and easy to read reports made
the fact that it was very user friendly hard to believe. Other software is either too simple and does not produce
the kind of reports needed, or is too cumbersome and takes lots of time to learn. Within a few minutes I had very
professional reports printed."
"Good customer service. Sales was very responsive."
"Good work. Thanks very much for solving the problem and responding in a timely manner."
"Wow, you're makin' me look GOOD! Thanks!"
"Just keep Providing the quality service and products you have been!"
"Thanks again Mike! I really appreciate your help. You guys at JAMAR are great!"
"Thanks very much for your quick response to our request. This will help us meet our customer requirements
expeditiously."
"I appreciate your taking a look at this board & getting the data off it for me, you guys always provide assistance
in short order when I call with a problem. It's a load off my mind to know the data was recovered & the count
does not need to be re-done. Thanks again."
"...you guys really went above and beyond. Thank you very much."
"Again, thank you for all your help and I have to commend your company on a great product and great service."
"I would like to commend Rich Cole and his Technical Support Team. I recently used the TRAX equipment and
TRAXPro software for the first time. The data I processed was not correct due to a user error on my part. Mr.
Cole spent many hours working with me on fixing the problem. We were able to salvage the data, so I did not
have to go out in the field again. This saved our project a lot of time and money. Mr. Cole also informed me
about up coming webinars and new products that will keep our company moving forward."
"VERY EXCITED to have a new counting board!!! THANKS!!!"
"Thanks Mike - worked like a charm! I didn't realize how powerful this software was. Just discovered another
feature yesterday and I know that is going to save us a ton of time. Thanks again."
"Per our phone conversation this AM I opened an old Petra file in PetraPro, converted it to an Adobe PDF file
and succesfully E-mailed it. You folks at Jamar are great . Thanks for all the super programs and all the super
help that I need figuring out how to use them."
"My personal experience with JAMAR has always been top notch. I have recommended your company to others
and always receive prompt return calls and help whenever I have needed it. Keep up the good work."
"We bought a RAC-100 from you in March of 1996. We are now moving it to a different vehicle, a 2004 Chev
Astro van. The unit still works great!!! Thanks."
"Rich was very helpful with information about TRAXPro and our needs. Also helpful with amount of time to
show/demonstrate it."
"Everything was handled very professionally."
"Just keep doing what you do!"
"Our sales rep was very helpful in making sure that we stayed on top of the ever changing technology that is
associated with Traffic Signal Operations and she was very helpful in making our purchase."
"Website was easy to navigate, purchase was efficient and shipment was on time."
"Our (Police) Dept has been very happy with your product."
"This product is very good and we are very happy with it. Thank you for the quality work and innovation you are
putting into the industry."
"I just wanted to comment on the Rac Plus 1, and the Rac Plus 3/GPS I just purchased from you last week and
installed yesterday. What a breeze to install and use! I have been installing/repairing/troubleshooting/replacing
Brand X DMI's for 10-12 years on various Government vehicles and finally got fed up and purchased yours to
try them out. I had nothing to lose at this point and wow, I wished I would have switched years ago. Please tell
"Ken" in your Tech support dept thanks for me also as he helped track down a particular part number for me on
the Rac Plus 3/GPS system I put together. You have an outstanding product that is user friendly and simple to
install compared to the other guys."
"I am extremely satisfied with the ease in downloading the data from your equipment to my computer. Your
Support service has been excellent!"
"My experience has been excellent... My seven year old RAC-200 is still working great!"
"Paul and Ken were both very courteous and helpful. Please thank them for their excellent service."
"Fred Edwards was great to deal with, responded to our requests quickly, and processed the forms we required
for the requisition the same day they were sent."
"I was very pleased with the information available and with the sales rep's quick responses to my questions. He
has even called since our order to make sure everything was satisfactory, something I have not seen done with
other companies I have purchased from."
"Sales calls are tough, and can easily become a "I'm in a meeting" response. But a call from a JAMAR rep is nice
once or twice a year. Even if its just to talk about the weather for two minutes and ask if there is any equipment
we need. If not, then have a good summer/holiday season ect. JAMAR has done that which is nice, even if we
don't need any equipment. Its good customer service, that other companies don't do. Nice job everyone. :-) "
"You have done very good with products we have purchased."
"Thank you for your company's support. Your products are great."
"I am a DB-400 (we have 6) and PETRA user. My message is simple: I have never, never, never had such
positive experiences with a technical company's customer service in general and their technical support
department in particular. First, the PETRA manual is BY FAR the best user manual I have ever seen. It is well
laid out, easy to navigate, and even well written! Second, JAMAR's technical support staff are among the most
customer oriented and competent people I have ever had the pleasure to work with. "Steve" (I don't know his
last name) in particular has helped me out on several occasions and has done so in a very prompt, courteous,
and extremely proficient manner, helping me solve software problems faster than I thought possible. "Credit
where credit is due", is essentially my motivation for writing."
"Thank you for the wonderful service!"
"This is the best customer service I have ever experienced. Thank you again for getting me out of a terrific jam."
"I was very impressed with the quality of the JAMAR product and easy functionality of the device's software."
"The most impressive aspect to me was the software associated with the TRAX I Plus. Compared to the other
competitors on the market, TRAXPro was great. It's ability to produce extensive and easy to read reports made
the fact that it was very user friendly hard to believe. Other software is either too simple and does not produce
the kind of reports needed, or is too cumbersome and takes lots of time to learn. Within a few minutes I had very
professional reports printed."
"Good customer service. Sales was very responsive."
"Good work. Thanks very much for solving the problem and responding in a timely manner."
"Wow, you're makin' me look GOOD! Thanks!"
"Just keep Providing the quality service and products you have been!"
"Thanks again Mike! I really appreciate your help. You guys at JAMAR are great!"
"Thanks very much for your quick response to our request. This will help us meet our customer requirements
expeditiously."
"I appreciate your taking a look at this board & getting the data off it for me, you guys always provide assistance
in short order when I call with a problem. It's a load off my mind to know the data was recovered & the count
does not need to be re-done. Thanks again."
"...you guys really went above and beyond. Thank you very much."
"Again, thank you for all your help and I have to commend your company on a great product and great service."
"I would like to commend Rich Cole and his Technical Support Team. I recently used the TRAX equipment and
TRAXPro software for the first time. The data I processed was not correct due to a user error on my part. Mr.
Cole spent many hours working with me on fixing the problem. We were able to salvage the data, so I did not
have to go out in the field again. This saved our project a lot of time and money. Mr. Cole also informed me
about up coming webinars and new products that will keep our company moving forward."
"VERY EXCITED to have a new counting board!!! THANKS!!!"
"Thanks Mike - worked like a charm! I didn't realize how powerful this software was. Just discovered another
feature yesterday and I know that is going to save us a ton of time. Thanks again."
"Per our phone conversation this AM I opened an old Petra file in PetraPro, converted it to an Adobe PDF file
and succesfully E-mailed it. You folks at Jamar are great . Thanks for all the super programs and all the super
help that I need figuring out how to use them."
"My personal experience with JAMAR has always been top notch. I have recommended your company to others
and always receive prompt return calls and help whenever I have needed it. Keep up the good work."
"We bought a RAC-100 from you in March of 1996. We are now moving it to a different vehicle, a 2004 Chev
Astro van. The unit still works great!!! Thanks."
"Rich was very helpful with information about TRAXPro and our needs. Also helpful with amount of time to
show/demonstrate it."
"Everything was handled very professionally."
"Just keep doing what you do!"