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What some of our customers are saying about JAMAR...
"Our sales rep was very helpful in making sure that we stayed on top of the ever changing technology that is associated with Traffic Signal Operations
and she was very helpful in making our purchase."
"Website was easy to navigate, purchase was efficient and shipment was on time."
"Our (Police) Dept has been very happy with your product."
"This product is very good and we are very happy with it. Thank you for the quality work and innovation you are putting into the industry."
"I just wanted to comment on the Rac Plus 1, and the Rac Plus 3/GPS I just purchased from you last week and installed yesterday. What a breeze to
install and use! I have been installing/repairing/troubleshooting/replacing Brand X DMI's for 10-12 years on various Government vehicles and finally got
fed up and purchased yours to try them out. I had nothing to lose at this point and wow, I wished I would have switched years ago. Please tell "Ken" in
your Tech support dept thanks for me also as he helped track down a particular part number for me on the Rac Plus 3/GPS system I put together. You
have an outstanding product that is user friendly and simple to install compared to the other guys."
"I had spoken with the (company X) rep out of Indianapolis and I had spoken with (company Y) out of Michigan. I contacted JAMAR last. The first sales
rep I talked to informed me that the normal sales rep was out of the office however he would be able to answer any questions and provide me with a
quote. Two tasks that the aforementioned evidently were not capable of."
"I am extremely satisfied with the ease in downloading the data from your equipment to my computer. Your Support service has been excellent!"
"My experience has been excellent... My seven year old RAC-200 is still working great!"
"Paul and Ken were both very courteous and helpful. Please thank them for their excellent service."
"Fred Edwards was great to deal with, responded to our requests quickly, and processed the forms we required for the requisition the same day they
were sent."
"I think that Rich has done a good job listening to me regarding starting up a business without pressuring me to make purchases that I don't need
immediately, but staying in contact with me to make sure I'm kept up-to-date on product issues."
"I was very pleased with the information available and with the sales rep's quick responses to my questions. He has even called since our order to make
sure everything was satisfactory, something I have not seen done with other companies I have purchased from."
"Sales calls are tough, and can easily become a "I'm in a meeting" response. But a call from a JAMAR rep is nice once or twice a year. Even if its just to
talk about the weather for two minutes and ask if there is any equipment we need. If not, then have a good summer/holiday season ect. JAMAR has
done that which is nice, even if we don't need any equipment. Its good customer service, that other companies don't do. Nice job everyone. :-) "
"Our sales rep is the reason the City is now using JAMAR. I will be sending you our (company X) counters next week.
"You have done very good with products we have purchased."
"Thank you for your company's support. Your products are great."
"I am a DB-400 (we have 6) and PETRA user. My message is simple: I have never, never, never had such positive experiences with a technical
company's customer service in general and their technical support department in particular. First, the PETRA manual is BY FAR the best user manual I
have ever seen. It is well laid out, easy to navigate, and even well written! Second, JAMAR's technical support staff are among the most customer
oriented and competent people I have ever had the pleasure to work with. They have helped me out on several occasions and have done so in a very
prompt, courteous, and extremely proficient manner, helping me solve software problems faster than I thought possible. "Credit where credit is due", is
essentially my motivation for writing."
"Thank you for the wonderful service!"
"This is the best customer service I have ever experienced. Thank you again for getting me out of a terrific jam."
"I was very impressed with the quality of the JAMAR product and easy functionality of the device's software."
"The most impressive aspect to me was the software associated with the TRAX I Plus. Compared to the other competitors on the market, TRAXPro was
great. It's ability to produce extensive and easy to read reports made the fact that it was very user friendly hard to believe. Other software is either too
simple and does not produce the kind of reports needed, or is too cumbersome and takes lots of time to learn. Within a few minutes I had very
professional reports printed."
"Good customer service. Sales was very responsive."
"Good work. Thanks very much for solving the problem and responding in a timely manner."
"Wow, you're makin' me look GOOD! Thanks!" "I love the counters - I have them set up already."
"Just keep Providing the quality service and products you have been!"
"Thanks again Mike! I really appreciate your help. You guys at JAMAR are great!"
"Thanks very much for your quick response to our request. This will help us meet our customer requirements expeditiously."
"So far everything has worked out extremely well. I am looking forward to using the product."
"I appreciate your taking a look at this board & getting the data off it for me, you guys always provide assistance in short order when I call with a
problem. It's a load off my mind to know the data was recovered & the count does not need to be re-done. Thanks again."
"...you guys really went above and beyond. Thank you very much."
"Again, thank you for all your help and I have to commend your company on a great product and great service."
"I would like to commend Rich Cole and his Technical Support Team. I recently used the TRAX equipment and TRAXPro software for the first time. The
data I processed was not correct due to a user error on my part. Mr. Cole spent many hours working with me on fixing the problem. We were able to
salvage the data, so I did not have to go out in the field again. This saved our project a lot of time and money. Mr. Cole also informed me about up
coming webinars and new products that will keep our company moving forward."
"VERY EXCITED to have a new counting board!!! THANKS!!!" "Our salesperson is very prompt in addressing inquiries or questions."
"Thanks Mike - worked like a charm! I didn't realize how powerful this software was. Just discovered another feature yesterday and I know that is going
to save us a ton of time. Thanks again."
"Yes! It works! Thank you so much for repairing the file. The data is there and I can copy and paste it into the report. Whew! Thank you very, very
much for the quick repair and turn-around on this issue. I am sincerely grateful."
"Per our phone conversation this AM I opened an old Petra file in PetraPro, converted it to an Adobe PDF file and succesfully E-mailed it. You folks at
Jamar are great . Thanks for all the super programs and all the super help that I need figuring out how to use them."
"My personal experience with JAMAR has always been top notch. I have recommended your company to others and always receive prompt return calls
and help whenever I have needed it. Keep up the good work."
"We bought a RAC-100 from you in March of 1996. We are now moving it to a different vehicle, a 2004 Chev Astro van. The unit still works great!!!
Thanks."
"Rich was very helpful with information about TRAXPro and our needs. Also helpful with amount of time to show/demonstrate it."
"Everything was handled very professionally." "The TRAXPro program is a pleasure to use."
"I would just like to express appreciation for the service that I recently received from Mr. Brian Simpson... I am really appreciative of the level of interest
and follow-up on the part of Mr. Simpson. I am sure that he shows the same concern for all of his customers... Thanks for such a valuable employee."
"Your associate, Brendan, has been very helpful to us. He is very knowledgeable on your product in helping to determine what counter to purchase
based on our needs. He has contacted us several times since the purchase to check on its performance and our satisfaction."
"John Krause is a gem to your organization. That is all I can say....." "Paul has been very helpful in the sale and support of our machines."
"Brendan Thompson was very helpful with getting the product to me and answering any questions that arose during the process."
"I had a question that I couldn't find an answer to in the manual but when I called a representative from your company was more than helpful in
answering any question I had. They were polite, patient, and honest, which made my job much easier."
"The sales rep, Rich Cole, was very helpful and accessible. He always got right back to me when I had questions."
"My sales rep Fred Edwards was always professional and happily answered all my questions quickly and thoroughly."
"We have deployed the Radar Recorder 5 or 6 times. Primarily in problem areas. We have had it out in the snow. I went to check it one day and found it
ok with about 6 to 8 inches of snow built up on top, amazing!"
"The radar recorder is working well for us. We were discussing purchasing another before our budget went south. Hopefully when things turn around."
"Rich Cole was our sales & rental rep. He was very helpful in the rental of several counters & extremely understanding & patient during the process of
replacing a rental counter due to damage. We are now the proud & excited owners of a new counter."
"The initial discussion about going with a Radar Recorder was with Fred Edwards. He explained the simplicity of the Radar Recorder as compared to the
TRAX Flex Recorder. It was a very helpful tutorial. Once the department purchased the Radar Recorder, it was delivered quickly. Sales Rep Rich Cole
was quite helpful in helping set up the Radar Recorder for our first count.
"Just wanted to say Thank You for making updating our software convenient, easy, quick and hassle free. Have a great day!"
"We actually purchased our device last year, but have only recently began using it. We were contacted following our purchase. So far, we are pleased
with the device and its software and getting more comfortable with its operations and use. The web site instructional materials have been of great
benefit, and all people we have been in contact with were very professional."
"I was amazed how easy it was to operate and how professional the reports turned out. Truly, a great buy!"
"Keep up the good work and tech offerings..." "Just keep doing what you do!"
"Our sales rep was very helpful in making sure that we stayed on top of the ever changing technology that is associated with Traffic Signal Operations
and she was very helpful in making our purchase."
"Website was easy to navigate, purchase was efficient and shipment was on time."
"Our (Police) Dept has been very happy with your product."
"This product is very good and we are very happy with it. Thank you for the quality work and innovation you are putting into the industry."
"I just wanted to comment on the Rac Plus 1, and the Rac Plus 3/GPS I just purchased from you last week and installed yesterday. What a breeze to
install and use! I have been installing/repairing/troubleshooting/replacing Brand X DMI's for 10-12 years on various Government vehicles and finally got
fed up and purchased yours to try them out. I had nothing to lose at this point and wow, I wished I would have switched years ago. Please tell "Ken" in
your Tech support dept thanks for me also as he helped track down a particular part number for me on the Rac Plus 3/GPS system I put together. You
have an outstanding product that is user friendly and simple to install compared to the other guys."
"I had spoken with the (company X) rep out of Indianapolis and I had spoken with (company Y) out of Michigan. I contacted JAMAR last. The first sales
rep I talked to informed me that the normal sales rep was out of the office however he would be able to answer any questions and provide me with a
quote. Two tasks that the aforementioned evidently were not capable of."
"I am extremely satisfied with the ease in downloading the data from your equipment to my computer. Your Support service has been excellent!"
"My experience has been excellent... My seven year old RAC-200 is still working great!"
"Paul and Ken were both very courteous and helpful. Please thank them for their excellent service."
"Fred Edwards was great to deal with, responded to our requests quickly, and processed the forms we required for the requisition the same day they
were sent."
"I think that Rich has done a good job listening to me regarding starting up a business without pressuring me to make purchases that I don't need
immediately, but staying in contact with me to make sure I'm kept up-to-date on product issues."
"I was very pleased with the information available and with the sales rep's quick responses to my questions. He has even called since our order to make
sure everything was satisfactory, something I have not seen done with other companies I have purchased from."
"Sales calls are tough, and can easily become a "I'm in a meeting" response. But a call from a JAMAR rep is nice once or twice a year. Even if its just to
talk about the weather for two minutes and ask if there is any equipment we need. If not, then have a good summer/holiday season ect. JAMAR has
done that which is nice, even if we don't need any equipment. Its good customer service, that other companies don't do. Nice job everyone. :-) "
"Our sales rep is the reason the City is now using JAMAR. I will be sending you our (company X) counters next week.
"You have done very good with products we have purchased."
"Thank you for your company's support. Your products are great."
"I am a DB-400 (we have 6) and PETRA user. My message is simple: I have never, never, never had such positive experiences with a technical
company's customer service in general and their technical support department in particular. First, the PETRA manual is BY FAR the best user manual I
have ever seen. It is well laid out, easy to navigate, and even well written! Second, JAMAR's technical support staff are among the most customer
oriented and competent people I have ever had the pleasure to work with. They have helped me out on several occasions and have done so in a very
prompt, courteous, and extremely proficient manner, helping me solve software problems faster than I thought possible. "Credit where credit is due", is
essentially my motivation for writing."
"Thank you for the wonderful service!"
"This is the best customer service I have ever experienced. Thank you again for getting me out of a terrific jam."
"I was very impressed with the quality of the JAMAR product and easy functionality of the device's software."
"The most impressive aspect to me was the software associated with the TRAX I Plus. Compared to the other competitors on the market, TRAXPro was
great. It's ability to produce extensive and easy to read reports made the fact that it was very user friendly hard to believe. Other software is either too
simple and does not produce the kind of reports needed, or is too cumbersome and takes lots of time to learn. Within a few minutes I had very
professional reports printed."
"Good customer service. Sales was very responsive."
"Good work. Thanks very much for solving the problem and responding in a timely manner."
"Wow, you're makin' me look GOOD! Thanks!" "I love the counters - I have them set up already."
"Just keep Providing the quality service and products you have been!"
"Thanks again Mike! I really appreciate your help. You guys at JAMAR are great!"
"Thanks very much for your quick response to our request. This will help us meet our customer requirements expeditiously."
"So far everything has worked out extremely well. I am looking forward to using the product."
"I appreciate your taking a look at this board & getting the data off it for me, you guys always provide assistance in short order when I call with a
problem. It's a load off my mind to know the data was recovered & the count does not need to be re-done. Thanks again."
"...you guys really went above and beyond. Thank you very much."
"Again, thank you for all your help and I have to commend your company on a great product and great service."
"I would like to commend Rich Cole and his Technical Support Team. I recently used the TRAX equipment and TRAXPro software for the first time. The
data I processed was not correct due to a user error on my part. Mr. Cole spent many hours working with me on fixing the problem. We were able to
salvage the data, so I did not have to go out in the field again. This saved our project a lot of time and money. Mr. Cole also informed me about up
coming webinars and new products that will keep our company moving forward."
"VERY EXCITED to have a new counting board!!! THANKS!!!" "Our salesperson is very prompt in addressing inquiries or questions."
"Thanks Mike - worked like a charm! I didn't realize how powerful this software was. Just discovered another feature yesterday and I know that is going
to save us a ton of time. Thanks again."
"Yes! It works! Thank you so much for repairing the file. The data is there and I can copy and paste it into the report. Whew! Thank you very, very
much for the quick repair and turn-around on this issue. I am sincerely grateful."
"Per our phone conversation this AM I opened an old Petra file in PetraPro, converted it to an Adobe PDF file and succesfully E-mailed it. You folks at
Jamar are great . Thanks for all the super programs and all the super help that I need figuring out how to use them."
"My personal experience with JAMAR has always been top notch. I have recommended your company to others and always receive prompt return calls
and help whenever I have needed it. Keep up the good work."
"We bought a RAC-100 from you in March of 1996. We are now moving it to a different vehicle, a 2004 Chev Astro van. The unit still works great!!!
Thanks."
"Rich was very helpful with information about TRAXPro and our needs. Also helpful with amount of time to show/demonstrate it."
"Everything was handled very professionally." "The TRAXPro program is a pleasure to use."
"I would just like to express appreciation for the service that I recently received from Mr. Brian Simpson... I am really appreciative of the level of interest
and follow-up on the part of Mr. Simpson. I am sure that he shows the same concern for all of his customers... Thanks for such a valuable employee."
"Your associate, Brendan, has been very helpful to us. He is very knowledgeable on your product in helping to determine what counter to purchase
based on our needs. He has contacted us several times since the purchase to check on its performance and our satisfaction."
"John Krause is a gem to your organization. That is all I can say....." "Paul has been very helpful in the sale and support of our machines."
"Brendan Thompson was very helpful with getting the product to me and answering any questions that arose during the process."
"I had a question that I couldn't find an answer to in the manual but when I called a representative from your company was more than helpful in
answering any question I had. They were polite, patient, and honest, which made my job much easier."
"The sales rep, Rich Cole, was very helpful and accessible. He always got right back to me when I had questions."
"My sales rep Fred Edwards was always professional and happily answered all my questions quickly and thoroughly."
"We have deployed the Radar Recorder 5 or 6 times. Primarily in problem areas. We have had it out in the snow. I went to check it one day and found it
ok with about 6 to 8 inches of snow built up on top, amazing!"
"The radar recorder is working well for us. We were discussing purchasing another before our budget went south. Hopefully when things turn around."
"Rich Cole was our sales & rental rep. He was very helpful in the rental of several counters & extremely understanding & patient during the process of
replacing a rental counter due to damage. We are now the proud & excited owners of a new counter."
"The initial discussion about going with a Radar Recorder was with Fred Edwards. He explained the simplicity of the Radar Recorder as compared to the
TRAX Flex Recorder. It was a very helpful tutorial. Once the department purchased the Radar Recorder, it was delivered quickly. Sales Rep Rich Cole
was quite helpful in helping set up the Radar Recorder for our first count.
"Just wanted to say Thank You for making updating our software convenient, easy, quick and hassle free. Have a great day!"
"We actually purchased our device last year, but have only recently began using it. We were contacted following our purchase. So far, we are pleased
with the device and its software and getting more comfortable with its operations and use. The web site instructional materials have been of great
benefit, and all people we have been in contact with were very professional."
"I was amazed how easy it was to operate and how professional the reports turned out. Truly, a great buy!"
"Keep up the good work and tech offerings..." "Just keep doing what you do!"
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