PETRAPro Support

If you do not find an answer to your problem/question, fill out and submit a Support Request.

 

IMPORTANT: Note that many software-related issues can be resolved simply by making sure you have the latest  version of the program installed. Updates for our programs are released periodically that contain new features and bug fixes. In many cases, if you are encountering a problem it may have already been addressed in an update and you'll only need to install the update to fix your problem.

Frequently Asked Questions

How is PETRAPro different from PETRA for Windows?

PETRAPro is a completely new program that provides greater reliability and performance, while retaining the style and ease of operation that PETRA users have come to appreciate. It offers new features and improvements to features found in PETRA.

 

With what operating systems is the program compatible?

PETRAPro is compatible with Windows Operating Systems  XP, Vista, 7, 8 and 10.

 

My computer does not have a serial port for download. What can I do?

Most older JAMAR equipment that interfaces with a computer use a serial (Com) port to do so. However, if you do not have a serial port on your computer (or there is a conflict with another device), you can use a USB port by using a USB to Serial Adapter. These devices allow serial peripherals, like JAMAR equipment, to interface with a USB port.  More Details.

 

When I run the program it asks me to check my preferences and when I hit OK I get the following error: 'An error occurred in PETRA module SETTINGS_SAVE'. What's wrong?

This error is typically related to a security setting in either the Windows Vista, 7 or 8 operating system. This error can occur in both Windows Vista and Windows 7 operating systems.  It comes from new security features in both of these operating systems.  To fix this you simply need to set the "Run as Administrator" option.  To set "Run as Administrator you simply need to 'right click' (that's the other mouse button) on the program icon (TRAXPro or PETRAPro), which can be found on your desktop or in the start menu, and select "Properties" out of the menu that appears.  On the Properties screen you will want to click to the 'Compatibility' tab, check the 'Run this program as an administrator' box (as shown below), then hit 'OK.'  This should now let the program run properly in either Vista or Windows 7.  Once set, this should not need to be reset until such time as you have cause to remove and reinstall, or if you do an update from JAMAR's website.  After these types of modifications, this "Run as Administrator" setting will need to be reapplied.

 

How do I find the version number or serial number of the program I am using?

To locate the version or serial number, click on the Help menu and select About PETRAPro.

 

I am having trouble downloading or processing my data and I need to send in the temp file (jamar.jcd) and I don’t know how to do this.

The default location of the .jcd file "JAMAR.JCD" is C:\Program Files\JAMAR\Petrapro, however you can change the location where they are downloaded to so you may need to check that particular setting.  You can check where the .jcd files are downloading to by opening PETRAPro and going to File=>Aquire=>JAMAR.

This will bring up the download screen. On that screen there is a field that says “Sending Temporary file to:…” and there is a data path listed.  This is where your .jcd file is going each time you download.

To email the .jcd file to us at JAMAR just compose an email in your email client and use the attach function within the email client and simply browse to the specified location and select the file JAMAR.JCD and email it to support@jamartech.com.  Be sure to put your Name and contact info as well as a brief description of what exactly is happening and any error messages your receiving.

 

                                                                                                                                    ***IMPORTANT***

The .JCD file is re-written each time you download, so if you need a JCD file from counter x, but have downloaded Y and Z since then, you would need to “re-dump” counter x to have the JCD file be correct.

 

What is the PHF? How is it calculated?

PHF stands for Peak Hour Factor, a number which represents the relationship between the peak hour volume and the maximum rate of flow within the hour.

The Peak Hour Factor (PHF) is used to indicate how evenly the rate of flow of traffic is during the peak hour. For 15 minute intervals the equation for determining the PHF is: PHF = V/(4xV15).  Where V equals hourly volume (vehicles per hour) and V15 equals the maximum 15 minute volume within the hour.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The In and Out totals on the intersection plot appear to be reversed. Are they?

No. The In and Out listing of the Intersection plot are always in reference to the intersection itself.  A vehicle is considered to be going In to the intersection from an approach or traveling Out of the intersection to an approach. As a result, each vehicle is counted twice in the plot. Once as it enters IN to the intersection, and once as it exits OUT of the intersection

 

When I attempt to use the program, I get an error message regarding 'access rights' either when just starting the program or trying to open files. Why is that?

In most cases, this is related to the permissions you have been assigned as a user on your computer.

As a user, you will need full read/write access rights to both the data path where you are storing and opening files and also to the registry key that is created on your computer for PETRAPro.

PETRAPro creates an entry in the Windows Registry when it is installed. This entry contains the default settings that are configured for the program, and can  be reviewed or edited if an error is encountered in using the program. The registry entry for PETRAPro can be located at:

HKEY_CURRENT_USER, Software, VB and VBA Program Settings, PETRAPro.

You will need full access for this registry key for the program to function correctly.

WARNING: INCORRECT CHANGES TO THE WINDOWS REGISTRY MAY CAUSE YOUR COMPUTER TO STOP

OPERATING CORRECTLY. ONLY USE THE REGISTRY EDITOR IF YOU ARE SURE OF WHAT YOU ARE DOING.

 

In gap studies, the bins used are 2-3, 4-5, 6-7, etc. How does the program treat gaps that fall between whole numbers, like 3.2, 5.5, 7.8 etc?

PETRAPro truncates, rather than rounds, any fraction of a second from the end of the value, so 3.2 would be recorded as 3, 5.5 recorded 5 and 7.8 recorded as 7.

 

My gap studies wont show any combined gaps?  I did a gap study and now when I look at the data there is all zeros for my combined gap, what has caused this?

The primary reason this would happen was if the Turning Movement Board that collected that data was set for only two data tiers, rather than the three that are needed to collect combined gap.  There is no way to fix data already collected with this issue.  But we can fix the board so it does not happen again.

Turn the board on and go to Utilities, then options, then Tiers.  2 Tiers will probably be blinking, select 3 tiers and hit ok.  Now the third tier will be active and you will get your combined gap when you do your next gap study.

 

How does the Save Print Defaults button in the print Setup work?

The Save Print Defaults button is designed to allow you to save a specific set of print setup defaults to be applied to new files that are created. For example, you download a turning movement count then go to the Print Setup and select the various options you want, such as 'Approach Totals' and 'Print Comments'. You decide that you want all the files you download after this to use the same settings, so you click the 'Save Print Defaults' button.  You then produce your report and close the datafile, saving it. Note: You must save the datafile with the new Save Print Default selections in order for these defaults to apply to new files. When you download a new turning movement study and go to the print setup, the default settings you previously selected appear.

Existing files that were previously created and saved with specific print defaults are not affected when you save new print defaults. If you want to change the print defaults for these existing files, it must be done manually on a file by file basis.

 

The Print and Preview buttons in the print setup are not active (grayed out) and can't be clicked. Why?

This generally occurs if no 'groups' have been selected yet in the Combine Groups field. You must select at least one group in order to produce a report. The Print and Preview buttons will not be active until at least one group is selected.

 

An error saying I am not licensed to process counts appears when I try to open a data file. I have been using the software for years, why is this message appearing?

This error message typically occurs when a file gets corrupted.  Generally there is no way at this point to recover these lost files, other than going to backup copies.  To check that this is the issue, try to open several other files you have.  If one or just a handful give the error, but others open fine, then the files are corrupted.

To guard against more files getting corrupted you will want to make a new folder for your traffic count files that is NOT inside the folder that contains the corrupted files.  Then take all your good files and copy them to this new folder and then delete the old folder that contains the corrupted files.

Many times you can also see the effect of corruption in a files size, many times a corrupt file will read as 0 or 1 KB.

The minimum value a PHF could be is 0.250, which would occur if the total volume for the peak hour occurred in only one interval.

Example:

The maximum value a PHF could be is 1.000, which would occur if the volumes in each 15 minute interval of the peak hour were equal.

Example:

Typically the PHF will fall into a range of 0.700 to 0.980. The lower the value, the higher the degree of variation in volumes during the peak hour.

I cant see my network drives on Windows 10.  How can I fix this?

 

*Important

This section contains steps that modify the registry. Incorrectly editing the registry may severely damage your system or make your system unsafe. Before making changes to the registry, you should back up any data on the computer. For more information about how to back up and restore the registry, see article 322756 in the Microsoft Knowledge Base (http://go.microsoft.com/fwlink/?LinkID=133378).

 

To work around this problem, configure the EnableLinkedConnections registry value. This value enables Windows Vista and Windows 7 to share network connections between the filtered access token and the full administrator access token for a member of the Administrators group. After you configure this registry value, LSA checks whether there is another access token that is associated with the current user session if a network resource is mapped to an access token. If LSA determines that there is a linked access token, it adds the network share to the linked location.

To configure the EnableLinkedConnections registry value

1. Click Start, type regedit in the Start programs and files box, and then press ENTER.

2. Locate and then right-click the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.

3. Point to New, and then click DWORD Value.

4. Type EnableLinkedConnections, and then press ENTER.

5. Right-click EnableLinkedConnections, and then click Modify.

6. In the Value data box, type 1, and then click OK.

7. Exit Registry Editor, and then restart the computer.

 

*Info taken from https://technet.microsoft.com/en-us/library/ee844140(v=ws.10).aspx

 

Known Issues & Solutions

The message 'This file is already marked in use. Continuing may result in data loss. Are you sure you want to continue?' appears when trying to open a file.

The message appears if the file being opened is already open in another window or is being accessed from a network drive and has been opened by another user. This is to warn the user that someone else may be working on the file at that moment. This message will also appear if the file was open when the program crashed. If this was the case, selecting ‘Yes’ to continue will open the file and it can then be edited. When the file is properly closed, the message will not appear the next time that the file is opened. You should only answer ‘Yes’ to continue if you know you are the only one working with the file and it was open when the program crashed. Answering ‘Yes’ while the file is open in another window or on another computer could result in data loss.

When downloading a stop sign delay study, Run Time error 13 occurs at conclusion of download.

This error occurred if the Stop Sign Delay study was ended and the board turned off with any vehicles still remaining in the queue in the board. (The program should normally just ignore them.) This has been corrected in version 1.1.7 and subsequent versions of the program.  Download the latest version.

When downloading data, the count board finishes downloading but the software continues to run and does not stop.

The most common cause of this problem is a mismatch between the baud rate that is set in the count board and the baud rate that is set in PETRAPro. The baud rate determines how fast the data will download to the computer and if they are mismatched, the download will not synchronize properly.

Check the baud rate that is listed in the download screen of PETRAPro and compare it to what is set in the count board. The DB-100, DB-400 and TDC-8 can all download at speeds up to 9600. The TDC Ultra and TDC-12 can download at up to 57600.

When using the Merge Wizard to combine data, the data does not appear to merge properly.

This problem is most commonly related to a bug in the early versions of the PETRAPro and was corrected in version 1.1.7 and subsequent versions of the program.  Download the latest version.

After manually deleting columns to create a three-way intersection, the data in the report does not come up correctly.

This problem is most commonly related to a bug in the early versions of the PETRAPro and was corrected in version 1.1.7 and subsequent versions of the program. Note also that a more efficient way to create a three or five legged intersection is to use the Approach Wizard found under the tools menu. This feature allows to create the new intersection in a matter od seconds without having to insert or delete individual columns.  Download the latest version.

When a new user logs onto a computer that has had the software previously installed, they are prompted to enter the serial number for the program.

The serial number of the program, and several other settings, are stored in the Windows Registry of the computer under the Hkey_Current_User location.  Since this entry changes for each user of the computer, the serial number must be entered by each new user.  Once this has been entered for that user, it will not have to be re-entered.

PETRAPro turning movement files do not show up on the list of importable files when using the Volume Data Wizard in PC-Warrants.

Since PETRAPro was released several years after the initial release of PC-Warrants, early versions of the program do not support the PETRAPro file format. Support for this format was added in version 1.8.2 and subsequent versions of the program.  Download the latest version.

I am getting Run Time Error 52 when I start PETRAPro.

This error indicates a problem with the ‘Recent Files’ list.  It is a relatively fast and easy fix, but you MUST have admin access to your PC.  If you do not have local Administrator access, you will need to get someone who does to do this step.

 

**WARNING**

This fix requires that you enter the Windows registry.  Errors made in the Windows Registry can cause major computer problems.  Be sure to do nothing other that which is stated in these instructions.  If you do not feel you are familiar enough with computers then it is best to find another who can do this with confidence.

 

With all programs closed go to Start=>Run and type in ‘regedit’ and hit OK.  This will launch the Registry editor.  On the left side you will see a folder tree.  Scroll to the top and find HKEY_CURRENT_USER and click on the plus box next to it to expand it.

 

Under HKEY_CURRENT_USER find ‘software’ and click the plus box next to software to expand.  Now scroll down until you see ‘VB and VBA Program Settings’ and again expand it with the plus box next to it.

 

Now you should see the listing PETRAPro.  Expand the appropriate one and then look for ‘Recent Files’.  Click one time on Recent Files.  This will highlight the folder and the icon will change to look like the folder is open.  You will also see some lines of text appear in the right window.  With ‘Recent Files’ selected (and only ‘Recent Files’ selected) press the Delete key on your keyboard.  You will see the ‘Recent Files’ folder disappear.  Now simply hit the X in the upper right corner to close the registry.  Now you can open and use the program.

Run Time Error 75 (this error can appear in a variety of situations).

This error can appear in many parts of both TRAXPro and PETRAPro.  However, it always means the same thing.  Permissions.  RTE 75 is a permissions issue, meaning you may not have the right permission level for the drive that you’re trying to save a file to, or open a file from.  This same error can also take the place of several other errors which may tell you that you don’t have a certain permission level in Windows. You may not have the right permissions in the registry for some of the functions in the programs to work.  First, check the version of Windows you are running. If you are using Windows Vista or 7, the program can be set to 'Run as an Administrator'.

If you are using Windows XP you will typically need your administrator open up your access.  If it is a network drive they need to make sure you have read/write/modify access to that drive or specific drive location.

You may need to unlock access to C:\Program Files\JAMAR as well, you would want full read/write/modify permission to this folder and all subfolders.

If the error happens when simply doing a function in the software that usually indicates that you are locked out of the registry entries that need to be free.  To fix this you need to have an admin unlock the programs registry key.

 

**WARNING**

This fix requires that you enter the Windows registry.  Errors made in the Windows Registry can cause major computer problems.  Be sure to do nothing other that which is stated in these instructions.  If you do not feel you are familiar enough with computers then it is best to find another who can do this with confidence.

 

The Keys that need to be unlocked are:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Traxpro

Or

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Petrapro

To unlock them you simply right click the key and select permissions from the list that appears.  Add the user to the full permissions list, then close the registry.

Using Hyperterminal to Capture Data

 

JAMAR hand-held data collectors output data in an ASCII (text) format. The PETRAPro software is designed to read and format this data for easy reporting. However, if you do not have PETRA, you can download the data into a standard communications program, such as Microsoft’s Hyperterminal.  This program is included with Windows, usually listed in Programs under Accessories, then Communications. (Some Windows operating systems do not automatically install this program, which may require you to add it.)

 

1. Start the Hyperterminal program.

2. In the Name box enter Direct dump and click OK.

3. In the Connect To window, set the ‘Connect using’ field to the COM port you are using for the download. Click OK.

4. The COM properties should be set as below, with the baud rate in the data collector set to 9600

bits                9600

data bits        8

Parity                None

Stop bits        1

Flow Control        NONE

Once these are set, click OK.

5. In the Hyperterminal screen, go to the Transfer menu and select Capture text.

6. In the Capture Text window, set the file to the directory where you want the file to be stored and assign a file name, such as JAMAR.txt.  Then click start.

7. Begin downloading the count board.

8. When the download is finished, go back to Transfer, select Capture Text >>> Stop.

9. If the file has been downloaded properly, you should see the data in text format.

 

The format for turning movement data is:

 

^^^^^^^^^^^^^^^^^^^^                       leader characters (20)

001                                                 count number

001                                                 interval number

01                                                   interval length (min)

nnnnnnnn                                     8 digit site code OR

AAAAAAAAAAAAAAAAAAAA         Alpha site code

AAAAAAAAAAAAAAAAAAAA         (20 characters)

hhmm                                            start time

mmddyy                                         start date

nnnn,nnnn,...nnnn                       data, 10 per line, the first number is key 1, followed by key two, etc. Number 17 is key 1 while the Bank 1 key was held, 18 is key 2 while Bank 1

key was held, etc. Number 33 is key 1 while Bank 2 key was held, 34 is key 2 while Bank 2 key was held, etc....

ccc                                                  checksum

I am getting prompted for Administrator credentials every time I launch PETRAPro.

In Windows Vista and Windows 7 operating systems, Microsoft has added something called User Access Control (UAC)   This UAC is designed to help the user avoid viruses and other spyware/malware programs from doing harm to your PC.

This occurs for some users on a network who are not setup as Administrators on their own system.  The easiest fix for this is to simply make the user a Local Administrator, however in some places this is against the rules.  Here is how to fix this if the user is not and cannot be an Administrator.

 

The following steps will need to be done by a Local Administrator:

       1.      Click Start, click All Programs, click Accessories, click Run, type secpol.msc in the Open box, and then click OK.

       2.      If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.

       3.      From the Local Security Settings console tree, double-click Local Policies, and then double-click Security Options.

       4.      Scroll down and double-click User Account Control: Run all administrators in Administrator Approval Mode.

       5.      Select the Disabled option, and then click OK.

       6.      Close the Local Security Settings window.

Along with these steps the user must have Read, Write, and Modify for the C:\Program Files\JAMAR folder.

Error message 'An overrun occurred on the communications port' appears during the data download.

This error message usually means that the computer was not able to keep up with the data that was coming in during the download. It most often occurs during longer downloads and short downloads of data may work on the same computer without error.  There are several things that can be done to address this issue. The first step to try is simply rebooting the computer. If the computer has been running for a while, and has a lot of applications being used in memory, it may not be able to keep up with the processing of the downloaded data. You may also want to try lowering the speed of the baud rate that is selected in the software.  If these do not help, or if the problem occurs consistently, the communications port may be getting interference that is limiting its function. The best long term solution to this is to bypass the serial port by using a USB to Serial Adapter. These devices allow you to plug into a USB port and create a new communication port for the computer.  More Details.

Error message ''Run time error '429' ActiveX component can't create object" occurs during Excel export.

This error message usually is related to an incorrect installation file from the 1.1.7 & 1.1.18 versions of PETRAPro. This was been corrected in the 1.2.1 and later versions of PETRAPro.  If this error occurs in later versions, it generally indicates that there was a problem when the program was installed. First try rebooting the computer, then restarting the program. If the problem persists, re-install the program using the latest version.  Download the latest version.

'An error occurred in PETRAPro module SETTING_SAVE' occurs when clicking OK in Preferences.  This is then followed by a Run Time Error 75.  This is followed by an Error 440, and the program crashes.

This error can occur in both Windows Vista and Windows 7 operating systems.  It comes from new security features in both of these operating systems.  To fix this you simply need to set the "Run as Administrator" option.  To set "Run as Administrator you simply need to 'right click' (that's the other mouse button) on the program icon (TRAXPro or PETRAPro), which can be found on your desktop or in the start menu, and select "Properties" out of the menu that appears.  On the Properties screen you will want to click to the 'Compatibility' tab, check the 'Run this program as an administrator' box (as shown below), then hit 'OK.'  This should now let the program run properly in either Vista or Windows 7.  Once set, this should not need to be reset until such time as you have cause to remove and reinstall, or if you do an update from JAMAR's website.  After these types of modifications, this "Run as Administrator" setting will need to be reapplied.

My TRAXPro or PETRAPro keeps prompting me for Administrator Credentials in the User Access Control (UAC)  I am not an administrator, how can I get rid of that?

In Windows Vista as well as later in Windows 7 Microsoft added the User Access Control, this was done for security purposes to make sure that you the user are in control of your PC.  This has led to a few complications, however, one of them being that certain customers who are not Administrators on their own PC, will be prompted for Admin credentials every time they attempt to launch TRAXPro or PETRAPro.  The solution for this is quite simple.  There is a file for each program known as the manifest file.  You simply need to delete this file.

For PETRAPro the file is C:\Program Files\JAMAR\Petrapro\Petrapro.exe.manifest

For TRAXPro the file is C:\Program Files\JAMAR\Traxpro\Traxpro.exe.manifest

If you had previously set the programs "Compatibility Mode" to "Run as Administrator" you may need to uncheck that after removing the manifest file.

*Note*    If using a 64 bit operating system, the Program Files folder will actually be “Program Files(x86)"

I cannot use the File=>Save or File=>Save As function in PETRAPro after downloading my data.  How can I fix this so as to be able to name and save my files?

This is an issue in version 1.7.1 that some customers have experienced.  After the download has completed, when the user goes to save the data in the window named "Untitled 1" the save button does not respond, nor do the save options under File=>Save/Save As.

There are a few different ways to deal with this.  The first, and generally easiest is to toggle the “Default Data Path.”  To do this open Petrapro without any data open, just a blank screen (you can have the opening menu up).

Go to Tools=>Utilities=>Change Default Data Path when the window appears, you will want to toggle up one folder level.  For instance if you have been saving to C:\Program Files\JAMAR\Petrapro\Data Files toggle up to C:\Program Files\JAMAR\Petrapro.  Then hit ok.

Now attempt to save the file, it should save.  Once that works you should be able to go right back into the Change Path Window and go back to the original path, our example being C:\Program Files\JAMAR\Petrapro\Data Files.

Another way to make these alterations is to change the path directly in the windows registry.  The registry key to alter is HKEY_CURRENT_USER\Software\VB and VBA Program Settings\PetraPro\General Preferences\Data Path

**WARNING**

This fix requires that you enter the Windows registry.  Errors made in the Windows Registry can cause major computer problems.  Be sure to do nothing other than that which is stated in these instructions.  If you do not feel you are familiar enough with computers then it is best to find another who can do this with confidence.

To change the value double click on “Data Path and the Edit String window will appear, you can change the path to whatever drive location you like.  Some choose to simply delete the last folder in the path, or sometime you can just change it to “C:\.”  Once you change the string value, hit ok, then click the red X in the upper right corner to close the Registry Editor.

The final option for resolving this issue, should the previous options fail, would simply be removal and reinstallation of the PETRAPro software.  It is, however, very unlikely that it would come to this, as the previous methods are not known to fail in resolving this issue.

JAMAR Technologies, Inc. 1500 Industry Rd, Suite C, Hatfield, PA 19440

 

Phone: 215-361-2244     Fax: 215-361-2267     E-Mail: mail@jamartech.com