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Hardware Support Request
*Name:
*Organization:
*Phone number:
 *Email address:
*Required Fields
Select the hardware for which you are requesting support:
Automatic Data Recorders
TRAX I
 TRAX I Plus
TRAX Accumulator
 TRAX Totalizer
Radar Recorder
TRAX II
 TRAX III
 TRAX III Plus
TRAX RD
 TRAX RD Plus
 TRAX Mite
 TRAX Mite Plus
TRAX Flex HS
TRAX Plus HS
 JAMAR Echo
 The Scanner
Hand-held Data Recorders
TDC-12
 TDC-8
 DB-400
 DB-100
Distance Measuring Instruments
For RAC Distance Measuring Instrument Support Requests, go to RAC Support Request.
Give a detailed description of the problem\question you have. If you are encountering an error
message, list it exactly as it appears and describe at what point it occurs.
If you cannot find an answer to your problem\question in the available documentation, you can request additional
support by filling out and submitting the form below. Most support requests will receive a response the same day
during support office hours, which are 8 AM to 5 PM Eastern Time, Monday to Friday.

If you need immediate assistance, our support personnel can also be reached by phone during our normal
business hours, 8 AM to 5 PM ET. In North America, call 800-776-0940. Outside North America call
+1.215.361.2244. We can also be reached by e-mail at support@jamartech.com.