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Hardware Support
TDC Ultra Hand-held Data Collectors
The TDC Ultra is the currently sold hand-held unit used to do a variety of traffic studies. The answers to most questions
related to the operation of the Ultra can be found in the User's Manual. However, if you run into a question that you cannot
find an answer for in the manual, below are a number of frequently asked questions related to the Ultra.
If you do not find an answer to your question here, fill out and submit a support request form and our support department will
follow up with you.
TDC Ultra Hand-held Data Collectors
The TDC Ultra is the currently sold hand-held unit used to do a variety of traffic studies. The answers to most questions
related to the operation of the Ultra can be found in the User's Manual. However, if you run into a question that you cannot
find an answer for in the manual, below are a number of frequently asked questions related to the Ultra.
If you do not find an answer to your question here, fill out and submit a support request form and our support department will
follow up with you.
Frequently Asked Questions
The Found New Hardware Wizard popped up when I connected my TDC Ultra to the computer. What does that mean?
The first time you connect the USB port of the TDC Ultra to a computer, you must install the drivers for it. More details...
Why won't my counter download to the software?
There are several possible reasons why a counter may not download to the software.
1. If you have not done so already, you must install the USB drivers used for the download. More details...
2. The baud rate used for the download must be set the same in the Ultra as in the software. To set the baud rate in the Ultra, tab to Dump, then press the DO key. Next, tab to
BAUD, press the DO key and select the proper baud rate.
3. There may be a conflict with how your software is configured. Check the Software Support page for more details on your specific program.
A Real Time Clock Data Error occurs when I turn my unit on. Why?
There are two possible causes for this error. Full details...
Can I look at the data without downloading to the software?
In most cases, yes. Although designed to download to the PETRAPro software, data can be viewed on the counter itself.
Full details...
How long do the AA batteries last?
Approximately two months with average use. We recommend keeping a replacement schedule either in the carry case or on the back of the counter and replacing every two
months.
How can I keep the Ultra from beeping every time I hit a key?
At the main menu, Tab to Utilities and press DO. Tab to Options and press DO. Select beeper and then select OFF. Even though you chose to turn off the beeper the Ultra will
still triple beep at the end of every interval to let you know another interval has passed.
What are the 1, 5, 9 and 13 keys used for?
These are designated as the 'Other' keys can can be used to count anything you want. The most common use is to count pedestrians, bicycles, or other things that could affect
traffic.
The Found New Hardware Wizard popped up when I connected my TDC Ultra to the computer. What does that mean?
The first time you connect the USB port of the TDC Ultra to a computer, you must install the drivers for it. More details...
Why won't my counter download to the software?
There are several possible reasons why a counter may not download to the software.
1. If you have not done so already, you must install the USB drivers used for the download. More details...
2. The baud rate used for the download must be set the same in the Ultra as in the software. To set the baud rate in the Ultra, tab to Dump, then press the DO key. Next, tab to
BAUD, press the DO key and select the proper baud rate.
3. There may be a conflict with how your software is configured. Check the Software Support page for more details on your specific program.
A Real Time Clock Data Error occurs when I turn my unit on. Why?
There are two possible causes for this error. Full details...
Can I look at the data without downloading to the software?
In most cases, yes. Although designed to download to the PETRAPro software, data can be viewed on the counter itself.
Full details...
How long do the AA batteries last?
Approximately two months with average use. We recommend keeping a replacement schedule either in the carry case or on the back of the counter and replacing every two
months.
How can I keep the Ultra from beeping every time I hit a key?
At the main menu, Tab to Utilities and press DO. Tab to Options and press DO. Select beeper and then select OFF. Even though you chose to turn off the beeper the Ultra will
still triple beep at the end of every interval to let you know another interval has passed.
What are the 1, 5, 9 and 13 keys used for?
These are designated as the 'Other' keys can can be used to count anything you want. The most common use is to count pedestrians, bicycles, or other things that could affect
traffic.
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