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Software Support - TRAXPro
Welcome to the support page for TRAXPro. This page is your best resource
for the most up-to-date information on the program.
If you do not find an answer to your problem/question, fill out and submit a support request form.
IMPORTANT: Note that many software-related issues can be resolved simply by making sure you have the latest
version of the program installed. Updates for our programs are released periodically that contain new features and
bug fixes. In many cases, if you are encountering a problem it may have already been addressed in an update and
you'll only need to install the update to fix your problem.
Welcome to the support page for TRAXPro. This page is your best resource
for the most up-to-date information on the program.
If you do not find an answer to your problem/question, fill out and submit a support request form.
IMPORTANT: Note that many software-related issues can be resolved simply by making sure you have the latest
version of the program installed. Updates for our programs are released periodically that contain new features and
bug fixes. In many cases, if you are encountering a problem it may have already been addressed in an update and
you'll only need to install the update to fix your problem.
| Current version: 2.8.5 Download the latest version. Download TRAXPro Manual |
Frequently Asked Questions
What is the current version of TRAXPro?
The current version of the program is 2.8.5
How do I check my version?
To check the version of the program you are running, select Help from the main menu and click on About... .
I received a file from a colleague that is in .TF2 format and I cannot open it in TRAXPro. What's wrong?
With the changes made in TRAXPro 2.0 we had to update the file format for TRAXPro data files. The new format is .TF2 where the old format was .TWF.
If you do not already have the new version, you can get the update from http://www.jamartech.com/updatetraxpro.html
As soon as you have Traxpro 2.X.X installed you will be able to open and use the .TF2 files just like you could the .TWF files previously.
My Comments aren't beings printed on the report. What's wrong?
You may not have selected to print them in the report setup. Select File, then Print to access the report setup. Once in the report setup, click on the Headings-Page Number tab
and be sure there is a check in the Print Comments box.
If the Print Comments box has been checked and the correct comments still are not coming up in the report, check how you have entered the comments for the file. There are
two areas of the program where comments are entered. The Preferences selection of the File menu allows you to enter general comments that will be applied to all studies,
such as Weather: or Counted By:. To fill in this information for a specific file, when the file is open select Edit Count Header from the Edit menu. The Comments field of this
screen lets you choose from the defaults you've entered in the Preferences and add specific information.
With what operating systems is the program compatible?
TRAXPro is compatible with Windows Operating Systems XP, Vista and 7.
How do I interpret the information provided in the reports?
Refer to the Interpreting Reports chapter of the TRAXPro manual, or view the reference page.
My computer does not have a serial port for download. What can I do?
All JAMAR equipment that interface with a computer currently use a serial (Com) port to do so. However, if you do not have a serial port on your computer (or there is a conflict
with another device), you can use a USB port by using a USB to Serial Adapter. These devices allow serial peripherals, like JAMAR equipment, to interface with a USB port. Full
details.
What does 'classification' mean? What do the classes stand for in a standard classification study? What are unclassified vehicles? What causes them?
In traffic terms, a vehicle's 'classification' is the category it is sorted into based on its physical characteristics. Most classification studies are done using the Federal Highway
Administration's Scheme F. More details...
The Found New Hardware Wizard popped up when I connected my TRAX Flex HS to the computer. What does that mean?
The first time you connect the USB port of the TRAX Flex HS to a computer, you must install the drivers for it. More details...
I am having trouble downloading or processing my data and I need to send in the Dump file (.dmp). How do I do this?
Here is how you can find the .dmp file from your download.
First check your program version, you can do this by clicking on Help and selecting “About TRAXPro.”
If you have version 1.7.1 or lower you will only have a single .dmp file. The default location of all .dmp files is C:\Program Files\JAMAR\Traxpro, however you can change the
location where they are downloaded to so you may need to check that particular setting.
You can check where the .dmp files are downloading to by opening TRAXPro and going to File=>Acquire=>JAMAR.
This will bring up the download screen. Above the 5 traffic lights is a field that says “Sending Temporary file to:" and there is a data path listed. This is where your .dmp files are
going each time you download.
To email the .dmp file to us at JAMAR just compose an email in your email client and use the attach function within the email client and simply browse to the specified location
and select the file Traxpro.dmp and email it to support@jamartech.com.
Be sure to put your Name and contact info as well as a brief description of what exactly is happening and any error messages your receiving.
If you have Traxpro 2.0, or later, then the process is slightly different. As part of the changes made to Traxpro 2.0 we now save each download as its own .dmp file. The format if
the file name is now TPDxxxxxxxx.dmp where the xs are a time and date code.
Checking the download location is a bit different as well. The menus have changed. Now to check the download path you will go to File=>Acquire=>Trax/JPDA=>Trax Counter.
Or if your downloading from a Radar Recorder you would check the path on that download window which would normally be File=>Acquire=>Radar Recorder=>PDA with Radar
Collect.
Finding the correct file has changed now as well, previously there would only ever be one .dmp file so you always knew it was the one in question. Now you could have several .
dmp file. So the easiest way to find the file in question is the check the file created time and date. This can be done by setting the folder view to details and looking at the date
and time shown. Find the file that corresponds to the time when you did the download in question and email that file to support@jamartech.com.
How is the 85th percentile value calculated in TRAXPro?
In TRAXPro the 85th percentile, when dealing with Binned Data*, is calculated as such:
Let's say we have a count with 1000 vehicles total, the software takes that 1000 vehicles and multiplies it by .85, in this example it gives us 850.
1000 X .85 = 850
The software then looks for the 850th vehicle in the count. So, the software finds the 850th vehicle and that vehicle fell in the 55-60mph speed bin, and as it happens there are
10 vehicles in that speed bin. The software then evenly distributes all 10 vehicles within the 55-60-mph speed bin (2 vehicles at 55mph, 2 vehicles at 56mph, 2 vehicles at
57mph, etc.).
The software then finds the 850th vehicle and in this example well say that it was one of the 58mph vehicles in the bin, therefore the 85th percentile is 58mph.
*With Binned Data the 85th percentile calculations may be off by one mpg from an absolute 85th percentile, such as you can get from Per Vehicle Data in TRAXPro, if any
rounding needed to be done within the distribution.
In Per Vehicle data we have the exact values for each and every vehicle in the data so the software gets an exact 85th in the stat report. This works much the same way, the
software lines up all the vehicles in the study in ascending order by speed. Then it takes total vehicles times .85, and that value it the number of the vehicle whose speed
represents the 85th percentile. What is the 85th percentile?
What is the current version of TRAXPro?
The current version of the program is 2.8.5
How do I check my version?
To check the version of the program you are running, select Help from the main menu and click on About... .
I received a file from a colleague that is in .TF2 format and I cannot open it in TRAXPro. What's wrong?
With the changes made in TRAXPro 2.0 we had to update the file format for TRAXPro data files. The new format is .TF2 where the old format was .TWF.
If you do not already have the new version, you can get the update from http://www.jamartech.com/updatetraxpro.html
As soon as you have Traxpro 2.X.X installed you will be able to open and use the .TF2 files just like you could the .TWF files previously.
My Comments aren't beings printed on the report. What's wrong?
You may not have selected to print them in the report setup. Select File, then Print to access the report setup. Once in the report setup, click on the Headings-Page Number tab
and be sure there is a check in the Print Comments box.
If the Print Comments box has been checked and the correct comments still are not coming up in the report, check how you have entered the comments for the file. There are
two areas of the program where comments are entered. The Preferences selection of the File menu allows you to enter general comments that will be applied to all studies,
such as Weather: or Counted By:. To fill in this information for a specific file, when the file is open select Edit Count Header from the Edit menu. The Comments field of this
screen lets you choose from the defaults you've entered in the Preferences and add specific information.
With what operating systems is the program compatible?
TRAXPro is compatible with Windows Operating Systems XP, Vista and 7.
How do I interpret the information provided in the reports?
Refer to the Interpreting Reports chapter of the TRAXPro manual, or view the reference page.
My computer does not have a serial port for download. What can I do?
All JAMAR equipment that interface with a computer currently use a serial (Com) port to do so. However, if you do not have a serial port on your computer (or there is a conflict
with another device), you can use a USB port by using a USB to Serial Adapter. These devices allow serial peripherals, like JAMAR equipment, to interface with a USB port. Full
details.
What does 'classification' mean? What do the classes stand for in a standard classification study? What are unclassified vehicles? What causes them?
In traffic terms, a vehicle's 'classification' is the category it is sorted into based on its physical characteristics. Most classification studies are done using the Federal Highway
Administration's Scheme F. More details...
The Found New Hardware Wizard popped up when I connected my TRAX Flex HS to the computer. What does that mean?
The first time you connect the USB port of the TRAX Flex HS to a computer, you must install the drivers for it. More details...
I am having trouble downloading or processing my data and I need to send in the Dump file (.dmp). How do I do this?
Here is how you can find the .dmp file from your download.
First check your program version, you can do this by clicking on Help and selecting “About TRAXPro.”
If you have version 1.7.1 or lower you will only have a single .dmp file. The default location of all .dmp files is C:\Program Files\JAMAR\Traxpro, however you can change the
location where they are downloaded to so you may need to check that particular setting.
You can check where the .dmp files are downloading to by opening TRAXPro and going to File=>Acquire=>JAMAR.
This will bring up the download screen. Above the 5 traffic lights is a field that says “Sending Temporary file to:" and there is a data path listed. This is where your .dmp files are
going each time you download.
To email the .dmp file to us at JAMAR just compose an email in your email client and use the attach function within the email client and simply browse to the specified location
and select the file Traxpro.dmp and email it to support@jamartech.com.
Be sure to put your Name and contact info as well as a brief description of what exactly is happening and any error messages your receiving.
If you have Traxpro 2.0, or later, then the process is slightly different. As part of the changes made to Traxpro 2.0 we now save each download as its own .dmp file. The format if
the file name is now TPDxxxxxxxx.dmp where the xs are a time and date code.
Checking the download location is a bit different as well. The menus have changed. Now to check the download path you will go to File=>Acquire=>Trax/JPDA=>Trax Counter.
Or if your downloading from a Radar Recorder you would check the path on that download window which would normally be File=>Acquire=>Radar Recorder=>PDA with Radar
Collect.
Finding the correct file has changed now as well, previously there would only ever be one .dmp file so you always knew it was the one in question. Now you could have several .
dmp file. So the easiest way to find the file in question is the check the file created time and date. This can be done by setting the folder view to details and looking at the date
and time shown. Find the file that corresponds to the time when you did the download in question and email that file to support@jamartech.com.
How is the 85th percentile value calculated in TRAXPro?
In TRAXPro the 85th percentile, when dealing with Binned Data*, is calculated as such:
Let's say we have a count with 1000 vehicles total, the software takes that 1000 vehicles and multiplies it by .85, in this example it gives us 850.
1000 X .85 = 850
The software then looks for the 850th vehicle in the count. So, the software finds the 850th vehicle and that vehicle fell in the 55-60mph speed bin, and as it happens there are
10 vehicles in that speed bin. The software then evenly distributes all 10 vehicles within the 55-60-mph speed bin (2 vehicles at 55mph, 2 vehicles at 56mph, 2 vehicles at
57mph, etc.).
The software then finds the 850th vehicle and in this example well say that it was one of the 58mph vehicles in the bin, therefore the 85th percentile is 58mph.
*With Binned Data the 85th percentile calculations may be off by one mpg from an absolute 85th percentile, such as you can get from Per Vehicle Data in TRAXPro, if any
rounding needed to be done within the distribution.
In Per Vehicle data we have the exact values for each and every vehicle in the data so the software gets an exact 85th in the stat report. This works much the same way, the
software lines up all the vehicles in the study in ascending order by speed. Then it takes total vehicles times .85, and that value it the number of the vehicle whose speed
represents the 85th percentile. What is the 85th percentile?
Known Issues & Solutions
S01999 - I am getting Runtime Error 6, 9 or 13 when I try and download and process my count data.
S02000 - Error message reads 'You do not have the correct Excel Version' when you try to export data to Excel.
S02001 - Run Time Error 5 occurs when trying to use the Open command to retrieve files.
S02002 - Basic data collected in L2 layout does not process correctly.
S02003 - Error message reads 'The current interval is not one greater than the last interval' when attempting to process a file.
S02004 - Run Time error occurs when trying to access files using the Open command of the File menu.
S02005 - Run Time error 380, Invalid Property Value, occurs at the conclusion of data download
S02006 - PDF files generated by TRAXPro appear blank in Adobe Reader
S02007 - Run Time Error 9 occurs at the conclusion of data processing when processing basic data
S02008 - When attempting to open file, get message 'There is currently no support for 'XXX' type files', where the letters XXX change from file to file.
S05020 - When a new user logs onto a computer that has had the software previously installed, they are prompted to enter the serial number for the program
S02009 - After installation, the program displays 'Evaluation Copy - Limited Functions' in the title bar even though a fully licensed serial number has been used
S02010 - Error message 'An overrun occurred on the communications port' appears during the data download
S02012 - When I process my data all the vehicles show up as motorcycles or they all show up as busses. What is going wrong with my data?
S02013 - I am getting Run Time Error 52 when I start TRAXPro
S02014 - Run Time Error 75 (this error can appear in a variety of situations)
S02015 - 'An error occurred in TRAXPro module SETTING_SAVE' occurs when clicking OK in Preferences.
S01999 - I am getting Runtime Error 6, 9 or 13 when I try and download and process my count data.
S02000 - Error message reads 'You do not have the correct Excel Version' when you try to export data to Excel.
S02001 - Run Time Error 5 occurs when trying to use the Open command to retrieve files.
S02002 - Basic data collected in L2 layout does not process correctly.
S02003 - Error message reads 'The current interval is not one greater than the last interval' when attempting to process a file.
S02004 - Run Time error occurs when trying to access files using the Open command of the File menu.
S02005 - Run Time error 380, Invalid Property Value, occurs at the conclusion of data download
S02006 - PDF files generated by TRAXPro appear blank in Adobe Reader
S02007 - Run Time Error 9 occurs at the conclusion of data processing when processing basic data
S02008 - When attempting to open file, get message 'There is currently no support for 'XXX' type files', where the letters XXX change from file to file.
S05020 - When a new user logs onto a computer that has had the software previously installed, they are prompted to enter the serial number for the program
S02009 - After installation, the program displays 'Evaluation Copy - Limited Functions' in the title bar even though a fully licensed serial number has been used
S02010 - Error message 'An overrun occurred on the communications port' appears during the data download
S02012 - When I process my data all the vehicles show up as motorcycles or they all show up as busses. What is going wrong with my data?
S02013 - I am getting Run Time Error 52 when I start TRAXPro
S02014 - Run Time Error 75 (this error can appear in a variety of situations)
S02015 - 'An error occurred in TRAXPro module SETTING_SAVE' occurs when clicking OK in Preferences.
How do I overlap TRAXPro Data?
Download and produce reports for Speed Data?
Install USB Drivers for downloading using the TRAX's USB Port?
| TAS (DOS) 1987-1993 |
| TRAXPro 2001 - |
| TAS Plus (DOS) 1993-1999 |
| 1999-2001 TAS Windows |
Software Timeline
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