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Software Support - TRAXPro
Welcome to the support page for TRAXPro. This page is your best resource for
the most up-to-date information on the program.

If you do not find an answer to your problem/question, fill out and submit a
support request form.

IMPORTANT: Note that many software-related issues can be resolved simply by
making sure you have the latest version of the program installed. Updates for our
programs are released periodically that contain new features and bug fixes. In
many cases, if you are encountering a problem it may have already been
addressed in an update and you'll only need to install the update to fix your
problem.
Frequently Asked Questions

What is the current version of TRAXPro?
The current version of the program is 2.1.3

How do I check my version?
To check the version of the program you are running, select Help from the main menu and click on About... .

How is TRAXPro different from TAS for Windows?
View a comparison chart.

My Comments aren't beings printed on the report. What's wrong?
You may not have selected to print them in the report setup. Select File, then Print to access the report setup. Once in the report
setup, click on the Headings-Page Number tab and be sure there is a check in the Print Comments box.

If the Print Comments box has been checked and the correct comments still are not coming up in the report, check how you have
entered the comments for the file. There are two areas of the program where comments are entered. The Preferences selection of
the File menu allows you to enter general comments that will be applied to all studies, such as Weather: or Counted By:. To fill in
this information for a specific file, when the file is open select Edit Count Header from the Edit menu. The Comments field of this
screen lets you choose from the defaults you've entered in the Preferences and add specific information.

With what operating systems is the program compatible?
TRAXPro is compatible with Windows Operating Systems 2000, XP, XP SP2 and Vista.

How do I interpret the information provided in the reports?
Refer to the Interpreting Reports chapter of the TRAXPro manual, or view the reference page.

My computer does not have a serial port for download. What can I do?
All JAMAR equipment that interface with a computer currently use a serial (Com) port to do so. However, if you do not have a serial
port on your computer (or there is a conflict with another device), you can use a USB port by using a USB to Serial Adapter. These
devices allow serial peripherals, like JAMAR equipment, to interface with a USB port. Full details.

What do the classes stand for in a standard classification study?
Most classification studies are done using the Federal Highway Administration's Scheme F. More details...

The Found New Hardware Wizard popped up when I connected my TRAX Flex HS to the computer. What does that mean?
The first time you connect the USB port of the TRAX Flex HS to a computer, you must install the drivers for it. More details...
TRAXPro CD