Make sure that you have spoken with a JAMAR representative before
sending in equipment for repair.
Many issues can be resolved over the telephone; saving you time and money.
Contact JAMAR Representative
Continue to Repair Page
Don't let broken or poorly operating equipment slow down or cripple your data collection. The trained, experienced personnel in our repair department are ready to help you with your repair and reconditioning needs. From simple battery replacement to complete overhauls, we are ready to serve you. We know you will appreciate our quick turn around time and thorough testing.
If you have not already done so, we recommend contacting us before sending any unit in for repair. You may be experiencing a problem with software, or a specific setting, which can be solved without having to send us the unit.
If you would like to send us equipment for repair, please follow the three step process below.
Step 1 - Check that your equipment is eligible for repair
Equipment we can repair for you includes:
Gen1 Radar Recorder
Black Cat Radar Recorder
TRAX Cycles Plus
TRAX Apollyon GPS
TRAX Flex HS
TRAX Plus HS
TRAX I Plus
TRAX RD Plus
RAC Plus I, RAC Plus II, RAC Plus III
RAC Geo II
If you have any of this equipment, proceed to Step 2 & 3 for details on sending the equipment in.
Older model equipment we no longer repair includes:
If you have any of this equipment, contact us for replacement information and trade-in value.
Step 2 - Download and complete an Equipment Repair Request form
Complete an Equipment Repair Request (ERR) form for any equipment you are sending in, including your contact information and a description of why the equipment is being sent for repair. Note that there is one ERR for RAC Distance Measuring Instruments and a separate one for all other types of equipment.
Step 3 - Ship the equipment to us
Package your equipment and the Equipment Repair Request form together and send it to:
JAMAR Technologies, Inc.
1500 Industry Rd, Suite C.
Hatfield, PA 19440
Attn: Repair Dept.
We recommend you ship equipment using a service like UPS or FedEx that provides a tracking number. This will enable you to be sure the package has arrived with us safely.
Per our Limited Warranty, when sending in equipment for repair (for products both under warranty and not under warranty), all shipping and transportation charges are to be prepaid. If you believe your equipment repair situation could qualify as being an exception to this policy, please feel free to call JAMAR Technologies directly, and we will be happy to discuss other possible arrangements.
GENERAL JAMAR LIMITED WARRANTY (specific warranty info for each product can be found in the product's User's Manual)
JAMAR Technologies, Inc. warrants each new instrument manufactured by the company to be free from defective material and workmanship and agrees to remedy any such defect. At its option, it may furnish a new part in exchange for any part of any instrument of its manufacture which, under normal installation, use and service discloses such defect. The instrument must be returned to our factory or authorized service agent intact, for examination, with all transportation charges prepaid.
This warranty does not extend to any products which have been subject to misuse, neglect, accident, vandalism or incorrect wiring not our own. This warranty does not extend to water damage caused by the use of faulty or improperly installed road tube or damage caused by improper installation in disregard of the instructions furnished by us. This warranty does not extend to products which have been repaired or altered outside our factory or authorized service agent.
In no event shall JAMAR Technologies, Inc. be liable for any damages arising from the use of this product including damages arising from the loss of information.
This warranty is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale or use of our products.
JAMAR Technologies, Inc. reserves the right to make improvements on the product and/or specifications at any time without notice.
Questions concerning this warranty or any JAMAR Technologies, Inc. product should be directed by mail or telephone to:
JAMAR Technologies, Inc.
1500 Industry Road Suite C
Hatfield, PA 19440
Equipment Repair Request Form - RAC DMI
Equipment Repair Request Form - Standard