Orders can be placed in one of the following ways:
On this Web Site: Many of our products can be purchased on-line through this web site.
Items that can be purchased will have an ‘Add to Cart’ button shown next to the item description, part number and price.
We make every effort to ship all orders placed before 12 PM Eastern Time on the same day, excluding weekends and holidays.
Orders placed after 12 PM Eastern Time will usually ship the next business day.
Payment can be via credit card or, if you have an established account with us, Purchase Order.
On-line ordering is only available to customers within the United States.
Prices listed on this web site are only for US customers.
Pricing will vary for customers outside the US, based on import\export fees, distributor costs, etc.
If you are outside the United States, please contact your JAMAR Sales Representative for pricing and ordering information.
- By Phone: 800-776-0940 or 215-361-2244, Monday-Friday, 8:00AM to 5:00PM ET.
- Our sales staff can answer your questions and help you place your order.
- By Fax: FAX us a copy of your order at 215-361-2267, 24 hours a day.
- Your order will be processed as early as possible and our sales staff will contact you if you have any questions.
- By E-Mail: E-Mail your order to sales@jamartech.com and our sales staff will respond back as soon as possible.
Terms
- When purchasing equipment, standard terms are Net 30 if you have an account with us.
- We also accept Visa, MasterCard and American Express credit cards for orders.
- When renting equipment, standard terms are credit card or COD.
Shipping Information
- All freight is FOB Hatfield, PA. We ship nationwide within the United States. Orders placed before 12 PM Eastern Time are typically shipped the same business day, excluding weekends and holidays. Orders placed after 12 PM Eastern Time will usually ship the next business day.
- For expedited shipping options, please contact your JAMAR Sales Representative.
- Shipping and handling charges will be added to the invoice.
- Tax may also be added for some locations.
Returns
- All returns must be authorized by JAMAR. Returns are accepted within 30 days, and exchanges are accepted for eligible products. Returned products must be undamaged.
- Returned merchandise shipped COD or sent back without prior authorization will not be accepted.
- Wrong Item Ordered: If you order the wrong product and wish to return it, please contact your JAMAR sales representative.
- A restocking fee is generally not charged. For orders valued over $10,000, a 5% restocking fee may apply.
- Shipping and handling fees are non-refundable.
- Return shipping costs are the responsibility of the buyer unless the product is covered under warranty.
- Damaged, Defective Equipment or Wrong Item Received: If you do not receive the item you ordered, or any equipment is damaged or dead on arrival, please notify your JAMAR Sales Representative to discuss exchange options.
- JAMAR must be notified within 30 days of the date of the invoice to be eligible for replacement.
- It is your responsibility to fully insure returned items. If you fail to insure the return shipment, you accept the risk of loss or damage during shipment. Damaged, unauthorized or incomplete returns will be refused.
- Specifications, prices, components and labeling subject to change without notice.